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Frequently Asked Questions

How are your prices so cheap?

Koko Palms cultivates its own palm trees on a family-owned farm in Homestead, Florida. By operating without physical retail locations, we can ship in bulk and provide you with premium-quality trees at prices up to 50% lower than those at traditional garden centers.

What happens to the trees in the winter?

Palm trees, like most tropical plants, cannot withstand the harsh winters of northern climates. However, for the cost of a single family dinner, you can transform your backyard into a lush, tropical escape—perfect for six months of paradise!

Can I bring them in the house before the season changes?

Palm trees need abundant sunlight to grow and flourish. While they can survive indoors temporarily, prolonged indoor conditions often leave them weakened, undernourished, and vulnerable to disease, especially by the end of winter.

What if I want to pick up my tree at a Koko Palms pop-up location?

If you prefer pickup opposed to delivery, you can come pick up your tree from our local lot at 301 W. Main Street Bayshore NY, 11706.

How far can you deliver? How much does delivery cost?

Local delivery fees generally range between $20 and $50, though specific options for pickup and delivery may vary based on your location. Final availability and costs will be confirmed during checkout.

How can I pay you if I'm not home on the day of the delivery?

If pay on delivery is available in your location, then a Koko Palms representative will reach out to you a few days prior to confirm delivery and payment details. If you won't be available on the day of delivery, please ensure payment is made electronically in advance. Kindly note that Koko Palms cannot leave your trees without receiving payment.